Our Services

© Copyright SweepSouth.com

The SweepSouth call center does not facilitate claims.
All claims must be logged with the intermediary, SureStart Online Financial Services, FSP. 47233.
Our dedicated contact information for them is

For full terms and conditions associated with using the SweepSouth platform to engage with service providers:  READ MORE >

How Do I Access My Booking Cover Info?

If booking cover was not opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses.

Who do I contact if I need to claim?

What If I Did Not Select Booking Cover?

While SweepSouth support members are unable to answer questions related to Booking Cover, assist with any Booking Cover assessments or advise on any claim outcomes, should you have any other questions please submit a query to our support team.

Terms & Conditions

Important Note

Cover Your   Bookings 

Your home to all things LIVE

& happening at SweepSouth right now.

Booking cover is a benefit option we provide for your booking to claim against our insurance policy that we hold for Home Contents up to R5000 for loss, damage and theft.

What is Booking Cover?

For additional peace of mind when engaging with a SweepStar!

• Property obtained with the purpose of disposing of it in a business transaction.
  
  
• Money, securities for money, deeds, bonds, bills of exchange, promissory notes, Vouchers, negotiable and other documents, stamps, manuscripts, rare books, medals, coins, artwork and other similar collectable items.
  
  
• vehicles, watercraft (excluding surfboards, kite boards, paddle skis, kayaks, canoes, surf skis, windsurf boards, sailboards and model boats), drones, aircraft, other aerial devices (excluding model aircraft), and all tools, spare parts and accessories of these vehicles, aircraft or watercraft that are on, in or attached to it;
  
  
• Loss or damage or theft to any Household Contents that you do not own but rent, borrow, keep in trust or have custody or control over.
  
  
• Loss or damage or theft from or relating to any exchange, cash or credit sale agreement, including theft under false pretense and fraud;
  
  
• The cost of reproduction or repair of data of any kind;
  
  
• Loss or damage covered by a manufacturer’s purchase agreement, guarantee or service contract.
  
  
• The actual buildings at your property, building or home and any items fixed to these structures such as:
  

What doesn’t it Cover?

Yes. The excess amount is the greater of 5% of claim or R100 and will be deducted from your final settlement.

What About An Excess?

for additional peace of mind when engaging with a SweepStar! 

Is it automatically added to my booking?

Yes – the cover is automatically added but you can remove the product at any stage of the booking.

 +27(0) 87 550 9614

[email protected]

Your cover policy information was sent to you via email when you made your Booking. 

Please check your inbox for an email from SureStart Online Financial Services with the Subject Line “Booking Cover”

For detailed terms and conditions, visit our Booking Cover Policy page

     For additional peace of mind when engaging with a SweepStar!

We provide cover for loss or damage or theft to your Household Contents occurring at the Property, Building or Home during the Period of Cover and is directly attributable to the actions of a Sweepstar:

Maximum Limit: R 5 000 per Period of Cover

What does it Cover?

How much does it cost?

For once-off bookings, it costs R19 per booking
For recurring bookings, it costs R12 per booking

Can I remove it from my booking?

Yes you can but please note that, as per our T&Cs under ”SweepSouth is a Platform”, we are not liable for any loss, damage or theft caused by a SweepStar. If you choose to remove the cover, you will need to claim for any loss, damage or theft of your own insurance if applicable. 

1. fixed wall coverings such as paint, wallpaper and wall tiles
   
   
2. fixed floor coverings including timber floor coverings, carpets and tiles
   
   
3. fixtures and fitted appliances.
   
   
4. swimming pools including swimming pool pumps, saunas, spa baths, hot tubs, ornamental ponds, fishponds and fountains and permanently installed watering or irrigation systems.
   

Any claim relating to an incident which you were aware of at the time of the Booking and which could reasonably be expected to lead to a claim.

Mysterious disappearance and unexplained loss or damage where the Sweepstar has not been identified as the responsible person.

• Any claims arising due to:

1. Superficial damages, such as scratches that still leave Household Contents in working condition.
   
   
2. Cracking or scratching of sanitary ware or glass.
   
   
3. Dryness or moisture, exposure to light or extreme temperatures.
   
   
4. Any gradual deterioration, including smoke and dust damage, rising damp, fungus or mildew, mould, action of light, atmospheric or climatic conditions, corrosion, rot, rust, decay, a rise in the water table, lack of maintenance, depreciation or wear and tear.
   
   
5. Defective workmanship or design or the use of faulty materials or misuse.
   
   
6. Infestation, vermin, rats, mice, insects, pests or domestic pets.
   
   

What if it doesn’t cover my loss/damage/theft in full?

The full cover amount (R5000 less excess) will still be paid to you even if the item cost is greater than the cover amount.
You may choose to claim the additional balance of the item from your personal insurance policy.

What do I need to supply for a loss/damage claim?

What do I need supply for a theft claim?

View your insurance policy schedule by adding your booking number at the end of this URL, excluding the 'SS': 

https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

insert.yourbooking.number 

e.g. https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

123456.

Alternatively, visit Account >> Bookings and click on the booking number and find this info under 'Booking Insurance'

• A completed Claim form
  
• SAPS case number
  
• Quote to replace item or proof of purchase
  
• If proof of purchase is not available, any other form of proof of ownership
  
• Proof of bank account (once claim is approved)
  

How do I submit a claim?

View your insurance policy schedule by adding your booking number at the end of this URL, excluding the 'SS': 

https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

insert.yourbooking.number 

e.g. https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

123456.

Alternatively, visit Account >> Bookings and click on the booking number and find this info under 'Booking Insurance'

1. Download and Complete Claim Form

 
2. Collect and attach supporting documents

• Supporting documents are listed under the “What do I need to supply for a claim” sections above.
• You can also find the required documents on the claim form under the section “Documents Required”.

3. Submit Claim to SureStart

• Please add all attachments to one email and send to [email protected]

4. SureStart Handles Claim

• An agent will contact you if more information is required. If not, your claim will be submitted for assessment.

5. Approval & Payment

• Assessment takes up to 4 (four) working days. Payment (less excess) will be made within 48 hours of approval and proof of bank account.
  
  

How does a claim pay out?

View your insurance policy schedule by adding your booking number at the end of this URL, excluding the 'SS': 

https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

insert.yourbooking.number 

e.g. https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

123456.

Alternatively, visit Account >> Bookings and click on the booking number and find this info under 'Booking Insurance'

Your claim will be paid as a cash settlement (less excess) into your bank account.

• A completed Claim form
  
• Photograph/s of damaged item/s.
  
• If the item has a label, a photograph of the label must also be provided.
  
• Quote to replace item or proof of purchase
  
• Summary of incident. Please note: if your summary does not implicate the SweepStar, you need to provide an affidavit.
  
• Proof of bank account (once claim is approved)

How long does a claim take?

View your insurance policy schedule by adding your booking number at the end of this URL, excluding the 'SS': 

https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

insert.yourbooking.number 

e.g. https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

123456.

Alternatively, visit Account >> Bookings and click on the booking number and find this info under 'Booking Insurance'

Claims assessment can take up to 4 (four) working days from submission of your last supporting document.

 
Most claims are assessed within 2 (two) working days as long as all required supporting documents are submitted timeously.

Once your claim is assessed, the money will be paid into your bank account (less excess) within 48hrs of proof of bank account received by the insurer.