Booking Cover

Please read this document carefully to make sure it meets your needs

1 Definitions

2 Introduction to Your Policy

3 Geographic Scope

4 Understanding this Policy

5 Termination of this Policy

6 General Conditions Applicable to the Whole of this Insurance

7 What we cover you for

8 Exclusions – What is not covered

9 SweepSouth Claim Form

Table of Contents

"Accident" and “accidental” means any direct physical loss caused by one event or series of
events arising out of one original cause or source. “Accidental” damage must be caused by acts that were sudden, unexpected and not deliberate. 

“Damage” means accidental loss of or damage to tangible property. 

“Excess” means the amount that must be paid by you in respect of a claim or series of claims
arising out of one original cause or source before any amount is payable by us. 

“Insured” means the policyholder. 

“policy” means the wording and schedule read together as the contract of insurance between
you and us. 

“SAPS” means South Africa Police Services. 

“Schedule” means that part of the policy that specifies details of the insured, the premises, the
property insured and any excess, endorsements and conditions applicable. 

“We or Us or Our” means Transact & Protect as Underwriting Management Agent and/or Mutual &
Federal Risk Financing Limited as Insurer or their agent. 

“You or Your or Yourself” means the policyholder and or insured named in the schedule.

1. Definitions

2. Introduction to Your Insurance Policy

This is your insurance policy and you should keep it in a safe place. It is a contract of insurance between you and us, and is made up of this policy booklet, your schedule and any endorsement applying to your insurance policy. Our acceptance of the risks insured is based on the information and statements you have provided to your intermediary or the information that was given on your behalf when you applied for this insurance. You have an obligation at the start of this insurance and at renewal to supply accurate and complete answers to any questions asked during your application for this insurance, to make sure that all information supplied is true and correct, and to tell us of any changes you have given as soon as possible.
 
The insurance relates ONLY to those sections of the policy which are shown in the schedule as being included. 

If any details are incorrect or if it does not provide the cover you need you should return the schedule to your intermediary immediately.

3. Geographic Scope

This policy is only valid for policyholders with their main residence in the Republic of South Africa.

4. Understanding this Policy

It is important that you read your policy booklet together with your schedule very carefully. Please read the whole document. It is arranged in different sections. It is important that

5. Termination of this Policy

Termination by You 

Cooling-Off Period 
If you are a consumer you may cancel this insurance within 30 days (cooling-off period) from the date you receive your insurance policy documentation. You will receive a full refund of any premium you have paid to us provided that no claim has been made. We reserve the right on refunding any premium paid to us if you have made a claim under this policy. 

To exercise your right to cancel, contact your intermediary who arranged this cover for you. Please be aware that your intermediary may charge a fee for work completed on your behalf.

Cancellation 
You can also cancel this insurance at any time by writing to your intermediary. Any return premium due to you will depend on how long this insurance has been in force and whether you have made a claim. We reserve the right on refunding any premium paid to us if you have made a claim under this policy. 

Termination by Us 

Cancellation 
We can cancel this insurance by giving you 30 days’ notice in writing to the address stated in the Schedule or at the e-mail address stated in the Schedule Any return premium due to you will depend on how long this insurance has been in force and whether you have made a claim. We reserve the right on refunding any premium paid to us if you have made a claim under this policy. 

If the premium payment is not made within 15 days of the due date, we have the right to terminate this insurance or refuse any claims.

6. General Conditions Applicable to the Whole of this Insurance

6.1 Disclosure Duties

You must ensure that the information provided to your intermediary is correct and you have revealed all facts which might affect our decision to accept this insurance or any terms of this insurance. 

You must tell your intermediary immediately if any of the information which you have given us about you changes. When we receive this notice, we have the option to terminate this policy or change the conditions of this insurance, but we will notify you of any changes. 

If you fail to comply with any of the above duties the insurance may become invalid. This Policy may be voidable in the event you do not take reasonable care not to make a misrepresentation of the risks which are relevant as set out under the Introduction to Your Insurance Policy section of this Policy, that is to say that there has been a material misrepresentation, mis-description or non-disclosure in such presentation.


However, we agree not to void the Policy provided that:

7. What we cover you for

All Unspecified All Risk items are collectively referred to as All Risk in terms of this policy. 

In return for paying your premium, we will cover your ALL RISK as detailed in your Schedule for accidental, unforeseen physical loss or damage to the ALL RISK occurring anywhere in the world.

8. Exclusions – What is not covered

6.2 Enforcing your rights

We may, at our expense, take all necessary steps to enforce your rights against any third party. We can do this before or after we pay a claim. You must not do anything before or after we pay your claim to affect our rights and you must give us any help and information we ask for.

You must take reasonable steps to make sure that you protect your rights to recover amounts from third
parties.

6.3 Reporting a Claim

Your Duties

As soon as you know about any incident or circumstance that may result in a claim under your policy, you must

• Take all reasonable steps and precautions to prevent further loss covered by your policy;
  
  
• Report your loss to your intermediary – refer to policy disclosure notice for details providing full details, as soon as practicable but in no event more than 182 days after the date your loss is first discovered by you
  
  
• Co-operate with us fully and provide all the information we need to investigate your claim
  
  
• Where reasonably required by us to respond to a claim under your policy, to provide us with a power of attorney specifically for this purpose
  
  
• Give us details of any other insurances you may have which may cover part or all of the loss covered by this policy
  
  
• Demonstrate that you sought to recover financial loss relating to your claim from a third party, bank or financial institution that may be responsible for refunding all or part of the loss
  
  
• Advise us if you recover money from a third party, bank, financial institution or credit provider in relation to a claim made under the policy
  
  
• If a claim has been paid under this policy you agree to assign your rights to us to pursue a claim and/or control any proceedings which are brought against a third party to recoup all or some of the indemnity paid
  
  
• If a claim has been paid under this policy which you subsequently recover from a third party, bank or
  financial institution we are entitled to recover the indemnity paid by us to the extent that your recovery exceeds your uninsured losses

6.4 Fraudulent Claims

If any

• Claim made under this policy by you or anyone acting on your behalf is fraudulent or intentionally
  exaggerated in any way
  
  
• False declaration or statement is made
  
  
• Fraudulent device is used to support the claim
  
  
• Loss is caused by your wilful act or with your connivance

Then we will

• Have no liability to pay any part of or the whole of the fraudulent claim
  
  
• Be entitled to refuse all claims arising after the fraudulent action
  
  
• Remain liable for legitimate claims before the fraudulent action
  
  
• Be entitled to terminate the policy from the date of the fraudulent action whether or not the policy had
  expired before the discovery of the fraud

6.5 Claims Settlements

Your claims will be dealt with by Your Intermediary – refer to policy disclosure notice for details

6.6 Data Protection Act

Any information disclosed to us will be treated in strict confidence and in compliance with The Protection of
Personal Information Act, No 4 of 2013. By accepting your insurance policy, you consent to Mutual and
Federal Risk Finance or Transact and Protect Insure, using the information we may hold about you for the
purposes of providing insurance and handling claims, if any, and to process sensitive personal data about you where this is necessary (for example criminal convictions). This may mean we have to give some details to third parties involved in providing insurance cover. These may include insurance carriers, third party claims adjusters, fraud detection and prevention services, reinsurance companies and insurance regulatory authorities. Where such sensitive personal information relates to anyone other than you, you must obtain the explicit consent of the person to whom the information relates to the disclosure of such information to us and its use by us as set out above. You have the right to apply for a copy of your information (for which we may charge a small fee) and have any inaccuracies corrected.

6.7 Contracts (Rights of Third Parties)

A person who is not a party to this insurance has no right under the Contracts (to enforce any term of this
insurance.

1. The costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching or other superficial damage to outer casings, aerials or keypads.
   
   
2. Any loss or damage during the hire or loan of your ALL RISK to another person.
   
   
3. Loss of or damage to your ALL RISK resulting from theft or any attempt thereat from any unattended vehicle, unless the vehicle is locked and the ALL RISK is in a concealed compartment or boot. Any such loss must involve forcible and violent entry into the vehicle.
   
   
4. Loss or damage to batteries, other than when they are stolen or lost together with your ALL RISK.
   
   
5. Consequential loss of any kind whatsoever.
   
   
6. Loss of or damage to accessories.
   
   
7. Loss of or damage to your ALL RISK arising from or contributed to by gross negligence or wilful conduct by you.
   
   
8. Loss or damage arising from a manufacturers defect.
   
   
9. Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, invasion, terrorism or public violence or which is insurable by SASRIA (South African Special Risks Insurance Association) is excluded from this cover.

We’ve partnered with the professionals - opt-in insurance for SweepSouth bookings in partnership with TPI Insurance and SureStart! Insure your indoor & outdoor bookings - let the professionals take care of any damages or losses that may arise at a booking. This insurance covers select Household and All Risk items for a broad range of accidental breakages, damages and loss. It offers up to a maximum of:
          - R5000 for Household Items (this includes free-standing stoves, freezers and fridges)
          - R3000 for All Risk items (commonly removed items from the house, such as clothing). 
This insurance is underwritten by Mutual and Federal Risk Financing Limited.

If anything goes wrong during the course of your booking, get in touch with the SureStart team who will assist you with raising an insurance claim: 

Phone: +27(0) 87 550 9614
Email: [email protected]

9. SweepSouth Claim Form

• Such misrepresentation, mis-description or non-disclosure has not been deliberate or reckless
  
  
• If the material particular giving rise to such misrepresentation, mis-description or non- disclosure had been accurately and correctly presented, described or had been disclosed, we would have entered into the Policy on the same or different terms;
  
  
• We shall be entitled to impose appropriate additional terms (other than premium) with effect from inception, or if applicable, the date of the alteration; 
  
  
• If at the time of loss the premium charged to you would have been higher but for the misrepresentation, mis-description or non-disclosure in any material particular, our liability for any loss amount payable shall be limited to the proportion that the premium charged bears to the higher premium.

Certain words have specific meanings wherever they appear in this policy. These words are shown in bold and are explained in the ‘Definitions’ section above. 

In return for payment of the premium shown in the schedule, we agree to insure you, subject to the terms and conditions contained in or endorsed on this policy, against certain financial loss you may sustain for:

• You understand what each section covers and does not cover
• You understand your own duties under each section and under the insurance as a whole. 

as defined in the policy during the policy period shown in the schedule.

Cover is provided for each month for which your premium is paid to your Insurer. Cover is provided for the month in which the premium is paid. In order to have continuous cover and a valid claim, you need to pay your premiums. 

The insured value of your ALL RISK is contained in your Schedule. This is the maximum value your Insurer will pay in the event of a loss, less your first amount payable and any dual insurance, betterment or depreciation.
Your Insurer retains the right to settle any claim on the basis of the cost of repairs, replacement or cash settlement at their sole option. In the event that the ALL RISK ITEM:

accidental, unforeseen physical loss or damage to the ALL RISK ITEM occurring anywhere in the world,

At all times you must take reasonable steps to safeguard the ALL RISK from loss, damage or theft and any repairs to the ALL RISK must be carried out by a repairer authorised by Transact and Protect (Pty) Ltd (“TPI”).

• Can be repaired, your Insurer will pay the costs reasonably incurred to restore it to its state of serviceability immediately before the damage. Should such costs exceed 60% of the value of the ALL RISK it will be replaced.
  
• Is replaced by your Insurer they agree to pay the reasonable cost of replacement with a ALL RISK of the same or similar type but not superior to or more extensive than the existing ALL RISK.

1. Sweepsouth Insurance Benefits
2. Sweepsouth User Benefits
3. Definitions
4. Understanding the benefits
5. General Conditions
6. Claims Conditions
7. Data Protection 
8. FAQs

Table of Contents

"Accident" and “Accidental” means any direct physical loss caused by one event or series of events arising out of one original cause or source. “Accidental” damage must be caused by acts that were sudden, unexpected and were not deliberate.

“Beneficiary or Beneficiaries or you/your” means a Sweepsouth customer that has completed a Booking and opted-in for the benefits and has therefore acquired the right to benefit from the Sweepsouth Household Contents Insurance policy.

“Booking” means the completed transaction by a Beneficiary on the Sweepsouth Platform for the services of a Sweepstar at a specific time and at the Beneficiary’s Property, Building or Home, which transaction includes the election of the option for Household Contents cover.

“Electronic Devices” means the following but is not limited to; cellular phones, laptops, notebooks, palmtops, computers, reading devices, mobile communication devices, music devices and tablet devices, digital cameras, blue-tooth speakers and headphones, portable play stations and similar gaming consoles and portable GPS navigation equipment.

“Excess” means the greater of the first 5% (five percent) or R100.00 (one hundred rand) of any loss which is borne by you in respect of a claim or series of claims before any amount is payable by Us arising out of one original cause or source.

“Household Contents” means free-standing household items that are rarely moved and moveable items which can be moved, worn or carried and ordinarily reside at Their Property, Building or Home, items which are not specifically excluded and which are physically present at the Beneficiary’s Property, Building or Home during the Period of Cover. These include but are not limited to furniture, stoves, freezers, fridges, clothing, moveable carpets and rugs, internal blinds and curtains, decorations, glassware, crockery, jewellery, Electronic Devices, musical instruments and garden and outdoor items.

“Intermediary” means Surestart Online Financial Services (Pty) Ltd.

“Loss or Damage” means loss due to Accidental physical damage to a Beneficiary’s Household Contents which is not specifically excluded.

“Other Insurance” means any other insurance a Beneficiary might have that provides coverage for Their Household Contents.

“Period of Cover” starts the moment a Sweepstar arrives at the Beneficiary’s Property, Building or Home on the date reflected in the Booking, and ends the moment the Sweepstar departs the Property, Building or Home.  In all instances, cover automatically terminates on midnight on the date reflected on the Booking.

“Policy” means the Sweepsouth policy document.

“Policyholder” means Sweepsouth.

“Property, Building or Home” means a Beneficiary’s private residential structure. This includes outbuildings such as garages, guest cottages, employees’ quarters, studios, stables, change rooms, garden sheds and greenhouses.

“SAPS” means the South African Police Services.

“Schedule of Coverage” means the benefits We provide the Beneficiary.

“Sweepsouth” means Shift South (Pty) Ltd registration number 2013/183820/07.

“Sweepsouth Platform” means the digital platform the Beneficiary uses to make a Booking for the services of a Sweepstar.

“Sweepstar” means an independent contractor who has been booked by a Beneficiary on the Sweepsouth Platform to assist with cleaning, gardening and/or general labour services at the Property, Building or Home.

“Theft” means any dishonest misappropriation of a Beneficiary’s Household Contents directly, or indirectly attributable to the Sweepstar, not specifically excluded.

“We/Us/ Our” means Chubb Insurance South Africa Limited.

“you/ your/ yourself” means the Beneficiary. 

3. Definitions

If accepted on our Platform, you will have the benefits of insurance cover that we have arranged for Users.  You will get the benefits under our insurance Policy which are set out in detail below.

Note that the following summarises our insurance terms and conditions which state what is paid and what is not paid and include your obligations if you make a claim under our Policy.

1. Sweepsouth Insurance Benefits

Sweepsouth Household Contents Insurance is underwritten by Chubb Insurance South Africa Limited, an authorized Financial Services Provider.

If a Beneficiary experiences any service issues, a complaint can be made to the Intermediary on telephone number +27 87 550 9060, or via e-mail at [email protected]. The Beneficiary has the right to lodge a complaint under the Financial Services Ombud Schemes Act (Act 37 of 2004). The Ombudsman for Short Term Insurance (OSTI) is available for advice on complaints in respect of claims or other matters which have not been satisfactorily resolved. The OSTI can be contacted at telephone number +27 [0] 11 726 8900, fax number +27 [0] 11 726 5501 and e-mail [email protected]. These Complaints Procedures do not affect any right of legal action that a Beneficiary may have.

2. Sweepsouth User Benefits

Any word or expression to which specific meaning has been attached shall, unless the context otherwise requires, bear such meaning wherever it may appear. Certain words have specific meanings wherever they appear. These words are shown in bold and are explained above.

It is important that you read this document carefully. Please read the whole document. It is arranged in different sections. It is important that:

• You understand what each section covers and does not cover

• You understand your duties under each section

We will cover your benefits, subject to these benefit terms and conditions, against:

Loss or Damage or Theft to a Beneficiary’s Household Contents occurring at the Property, Building or Home during the Period of Cover, which is attributable to the actions, or inactions of a Sweepstar.

Notwithstanding anything to the contrary, cover for a Beneficiary will not commence unless the Beneficiary has made the Booking and Sweepsouth has paid the amount due to Us.

The maximum insured value for Beneficiaries is R5000. This is the maximum value that We will pay the Beneficiary, less the Excess, and less any dual insurance, betterment or depreciation.

4. Understanding the Benefits

The Beneficiaries’ rights to benefits will be applicable for the duration of the Period of Cover.

To have rights to benefits the Beneficiary’s Property, Building or Home must be situated in the Republic of South Africa.

The right to benefits is governed and construed in accordance with the Law of the Republic of South Africa and the South African courts alone shall have jurisdiction in any dispute.

We shall not provide cover and shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose Us to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.

We may, at Our expense, take all necessary steps to enforce a Beneficiary’s rights against any third party. We can do this before or after We pay a claim. You must not do anything before or after We pay the Beneficiary’s claim to affect Our rights and you must give Us any help and information We ask for.

You must take reasonable steps to make sure that you protect your rights to recover amounts from third parties.

5. General Conditions

 
As soon as you know about any incident or circumstance that may result in a claim, you must:

• Take all reasonable steps and precautions to prevent further loss;

• Report any claim for Theft to the SAPS as soon as reasonably possible, but in any event within 24 (twenty-four) hours of the discovery and a police report must be obtained.

• Report the Loss or Damage or Theft to [email protected], as soon as practicable but in no event more than 30 (thirty) calendar days after the date of Loss or Damage or Theft;
  

• Co-operate with Us fully and provide all the information We need to investigate the claim;
  

• Where reasonably required by Us to respond to a claim, provide Us with a power of attorney specifically for this purpose;
  

• Give Us details of any Other Insurance you may have which may cover part or all of the loss claimed;
  

• Advise Us if you recover money from a third party, bank, financial institution or credit provider in relation to a claim;
  

• If a claim has been paid by Us, assign your rights to Us to pursue a claim and/or control any proceedings which are brought against a third party to recoup all or some of the claim paid;
  

If a claim has been paid which you subsequently recover from a third party, bank or financial institution, We are entitled to recover the indemnity paid by Us to the extent that your recovery exceeds Their uninsured losses.

If any claim is in any respect fraudulent or if any fraudulent means or devices were used by anyone to obtain a benefit, We shall be under no liability in respect of such claim and We will inform the SAPS.

The Excess applies separately to each claim separately arising out of one original cause or source.

We retain the right to settle any claim, in cash, on the basis of the cost of repairs or replacement, up to the maximum limit. In the event that Household Contents:

• Can be repaired, We will pay the costs reasonably incurred to restore it to its state of serviceability immediately before the damage. Should such costs exceed 60% (sixty percent) of the value of the item We will pay the replacement value.

• Is replaced by Us, We agree to pay the reasonable cost of replacement with the same or similar type but not superior to or more extensive than the existing item.

If you have Other Insurance We will only be liable to pay Our pro-rata portion of any claim submitted, subject to the following:

• if in Our discretion We decide to pay the claim in full, then We will not be obliged to make payment unless you cede to Us all of your rights in respect of the Other Insurance;
  

• if We have already paid benefits, all your rights in respect of the Other Insurance will be ceded automatically to Us;
  

• a cession will allow Us to do all things necessary to claim against any other insurer, company or organization and institute legal proceedings against them if Other Insurance is not paid;
  

• without limiting any provision or any legal obligation, you must co-operate fully with Us in relation to the Other Insurance or legal proceedings including not doing anything to prejudice or limit Our rights, and provide Us with all relevant information and documents We require and sign any document or affidavit that We may request to enable Us to exercise Our rights.
  

Your claims will be dealt with by Us.

A person who is not a Beneficiary has no right to enforce any term of this agreement.

Where you dispute Our rejection of a claim, you must make a representation to Us in respect of the decision within 90-Days of the date of Our rejection or cancellation letter. Thereafter, you must take legal action by way of the service or summons against Us within 180-Days of the date of rejection or cancellation letter, failing which you will forfeit Your claim and no liability can arise in terms of such claim. 


What we cover for Beneficiaries
We provide cover for Loss or Damage or Theft to Beneficiaries’ Household Contents occurring at the Property, Building or Home during the Period of Cover and is directly attributable to the actions of a Sweepstar:

• Maximum Limit: R 5 000 per Period of Cover
  
  

Exclusions – What is not covered

The following are not covered:

• Property obtained with the purpose of disposing of it in a business transaction.

• Money, securities for money, deeds, bonds, bills of exchange, promissory notes, Vouchers, negotiable and other documents, stamps, manuscripts, rare books, medals, coins, artwork and other similar collectable items.
  

• vehicles, watercraft (excluding surfboards, kite boards, paddle skis, kayaks, canoes, surf skis, windsurf boards, sailboards and model boats), drones, aircraft, other aerial devices (excluding model aircraft), and all tools, spare parts and accessories of these vehicles, aircraft or watercraft that are on, in or attached to it;
  

• Loss or Damage or Theft to any Household Contents that You do not own but rent, borrow, keep in trust or have custody or control over.
  

• Loss or Damage or Theft from or relating to any exchange, cash or credit sale agreement, including theft under false pretense and fraud;
  

• The cost of reproduction or repair of data of any kind;
  

• Loss or Damage covered by a manufacturer’s purchase agreement, guarantee or service contract.
  

• The actual buildings at your Property, Building or Home and any items fixed to these structures such as:
  

• fixed wall coverings such as paint, wallpaper and wall tiles
  

• fixed floor coverings including timber floor coverings, carpets and tiles
  

• fixtures and fitted appliances.
  

• swimming pools including swimming pool pumps, saunas, spa baths, hot tubs, ornamental ponds, fishponds and fountains and permanently installed watering or irrigation systems.

Any claim relating to an incident which you were aware of at the time of the Booking and which could reasonably be expected to lead to a claim.

Mysterious disappearance and unexplained Loss or Damage where the Sweepstar has not been identified as the responsible person.

Any claims arising due to:

• Superficial damages, such as scratches that still leave Household Contents in working condition.
  

• Cracking or scratching of sanitary ware or glass.
  

• Dryness or moisture, exposure to light or extreme temperatures.
  

• Any gradual deterioration, including smoke and dust damage, rising damp, fungus or mildew, mould, action of light, atmospheric or climatic conditions, corrosion, rot, rust, decay, a rise in the water table, lack of maintenance, depreciation or wear and tear.
  

• Defective workmanship or design or the use of faulty materials or misuse.
  

• Infestation, vermin, rats, mice, insects, pests or domestic pets.

6. Claims Conditions

Any information the Beneficiary provides will be processed in compliance with the provisions of the Protection of Personal Information Act, 2013.  See our privacy policy: https://www.chubb.com/za-en/privacy-policy.html.

Notice to Beneficiaries

DISCLOSURE AND OTHER LEGAL REQUIREMENTS Important – please read carefully

This notice does not form part of the contract.

As a beneficiary you have the right to the following information:

2. About the insurer

a.   Name, physical and postal address and telephone numbers.

b.   Telephone number of compliance department of the insurer.

c.   Details of how to institute a claim and/or complaint.

d.   Should anything not be clear, please contact Chubb Insurance South Africa Limited for assistance

g.     Complaints procedure: visit our website www.chubb.com/za 

h.    Chubb Insurance South Africa Limited is in possession of Professional Indemnity Cover.

Contact Details:
Chubb Insurance South Africa Limited
Reg No: 1973/008933/06
PO Box 1192, Saxonwold, 2132

Located at:
Ground Floor, The Bridle,
Hunts End Office Park,
38 Wierda Road West, Wierda Valley, Sandton
Tel: 011 722 5700
FSP No: 27176

Compliance Officer:
PO Box 1192
Saxonwold
2132
Tel: 011 722 5700
Fax: 011 783 0812
Email : [email protected]

Complaints Procedure:
Email: [email protected] 
Tel: 011 722 5704

3. Other matters of importance

a. You will be informed via our website of any material changes to the information
referred to in paragraph 1 and 2.

b. If the information in paragraphs 1 and 2 was given orally, it must be confirmed in writing within 30 days.

c. If any complaint to the intermediary or insurer is not resolved to
your satisfaction, you may submit the complaint to the Financial Sector Conduct Authority.

d. Polygraph or any lie detector test is not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim.

e. The insurer and not the intermediary must give reasons for repudiating your claim.

Should you have any complaints about the availability or adequacy of information herein, or about our claims or underwriting service, please bring this to the attention of our compliance officer.

Our Complaints resolution procedure can be viewed at our website: www.chubb.com/za

1.  Particulars of Short-term Insurance Ombudsman who is available to advise you in the event of claim problems, which are not satisfactorily resolved by the insurance intermediary and/or the insurer.

PO Box 32334
BRAAMFONTEIN, 2017
Tel: (011) 726-8900
Fax: (011) 726-5501
Email: [email protected]

2. Particulars of the Financial Sector Conduct Authority (FSCA)

PO Box 35655
MENLO PARK, 0102
Tel: (012) 428-8000
Fax: (012) 347-0221

3. Particulars of the FAIS Ombud

PO Box 74571
LYNWOOD RIDGE, 0040
Tel: (012) 470 9080
Fax: (012) 348 3447

4. Particulars of SASRIA

Sasria Soc Limited
Reg No: 1979/000287/06
FSP: 39117
36 Fricker Road, Illovo
PO Box 653367, Benmore, 2010
Tel: (011) 214 0800
Fax: (011) 447 8630

You may be required to sign a copy of this document

Other important information:

Claims

Procedures for the submission of claims and your responsibilities are detailed in the GENERAL CONDITIONS. In the event of a possible claim you must notify Sweepsouth or Chubb Insurance South Africa Limited as soon as reasonably possible and submit a completed claim form as soon as practicable but within 30 days. When we are dealing with any claim you must give us any information and help we reasonably ask for.

General

Should you at any time suspect fraudulent dealings on the part of any person dealing with your insurance claim, please contact the Insurer on 011 722 5700 or the Insurance Fraud line on 0860 002526.

7. Data Protection

Still have questions? Please visit our Booking Cover FAQs page.

8. FAQs