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If anything goes wrong during the course of your booking, get in touch with the SureStart team who will assist you with raising an insurance claim via phone or email.

For full terms and conditions associated with using the SweepSouth platform to engage with service providers:  READ MORE >

How Do I Access My Insurance Info?

If insurance was not opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses.

How Do I Submit a Claim?

What If I Did Not Select Insurance?

While SweepSouth support members are unable to answer questions related to insurance, assist with any insurance assessments or advise on any claim outcomes, should you have any other questions please submit a query to our support team.

Terms & Conditions

Important Note

Insure Your   Bookings 

Your home to all things LIVE

& happening at SweepSouth right now.

For a nominal cost of R19 per booking for once-off bookings, and R12 per booking for recurring users, this insurance covers select Household and All Risk items for a broad range of accidental breakages, damages and loss.

It offers up to a maximum of: 

What Does This Insurance Cover?

For additional peace of mind when engaging with a SweepStar!

To view a full, detailed list of exclusions, please visit our Help Centre.

Please take special note that the below items will not be covered:

What Is Not Covered?

Yes, you will be liable for an excess of 10% (of the value of the claim), applied to all claims

What About An Excess?

for additional peace of mind when engaging with a SweepStar! 

Accidental damage or loss cover for household items up to R5000. Household Items refer to free-standing stoves, freezers and fridges.

Enjoy all risk cover for all your movable, non-household items up to R3000. These are categorized as All-Risk Items and are normally the smaller items of the household, such as clothing.

Money, electronics

 (cellphones), jewellery

Items fixed to the structure

 (i.e if you were to turn your house upside-down, anything that fell out and broke would be covered and everything that did not, would not be covered, e.g. fixed cabinets, shower doors etc...)

Superficial damages 

(such as scratches that still leave items in working condition).

View your insurance policy schedule by adding your booking number at the end of this URL, excluding the 'SS': 

https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

insert.yourbooking.number 

e.g. https://sweepsouth.com/accounts/

profile/bookings/insurance_policy/

123456.

Alternatively, visit Account >> Bookings and click on the booking number and find this info under 'Booking Insurance'

 +27(0) 87 550 9614

[email protected]

View the insurance policy wording document here.

View your insurance policy schedule by adding your booking number at the end of this URL, excluding the 'SS': 

https://sweepsouth.com/accounts/profile/bookings/insurance_policy/insert.yourbooking.number 

e.g. https://sweepsouth.com/accounts/profile/bookings/insurance_policy/123456.

Alternatively, visit Account >> Bookings and click on the booking number and find this info under 'Booking Insurance'

Important Links & Documents

     For additional peace of mind when engaging with a SweepStar!